Q: Do I need to make a reservation?
A: Reservations are required to guarantee your seat on the shuttle for the specified time. Walk-ons are welcome based on seat availability.
Q: How much time should I allow from my arrival time to make the shuttle?
A: While you should be able to make it from your terminal to the baggage claim area in ten minutes or less, we recommend at least a half hour allowance if you have checked luggage.
Q: How early should I schedule the shuttle back to the airport?
A: We recommend taking a shuttle that is scheduled to get you to the airport at least an hour and a half prior to your departure time. In the event of inclement weather (especially in winter), we recommend erring on the side of caution as delays and longer travel time are possible.
Q: What if my flight is delayed?
A: While South Tahoe Express does not issue refunds for cancellation, we will change your reservation to the next available shuttle in the case of flight delays.
Q: I'm staying in South Lake Tahoe, but not at one of the resorts listed. Can I still use your shuttle?
A: Yes. While South Tahoe Express will only stop at the six listed properties (Lakeside Inn, Horizon, Harvey's, Lake Tahoe Resort Hotel, Harrah's and Mt Bleu Resort), you can schedule a pickup from any of the six aforementioned properties to your destination with BlueGo, South Shore's shuttle service, by calling (530) 541-7149.
Q: Are the transactions I place on your Web site secure?
A: Yes. The entire South Tahoe Express ticketing process runs on a 128 bit secure server.
Q: Where can I purchase tickets?
A: Reservations can be booked online using our convenient self-serve ticketing system. You may also purchase tickets at our airport office located across from Carousel 5 in the baggage claim area or at the front desk or concierge at any of the six participating resorts.